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MLD Eltham

Cancellation Policy

Cancellations made less than 24 hours before the appointment will incur a charge of 50% of the full treatment price. This fee may be applied to a future treatment at the discretion of MLD Eltham and is subject to availability within 14 days of the original appointment.

Privacy Policy

MLD Eltham (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and manage your personal information in connection with our massage and wellness services.

 

Information we collect

In the course of providing massage and wellness services, we may collect:

  • Your name, contact details (phone, email, address)

  • Date of birth and emergency contact details

  • Relevant health information (e.g. medical history, injuries, conditions, allergies)

  • Payment details and billing information

  • Communications and feedback you provide to us

 

How we collect your information

We collect personal information when you:

  • Book a service (online, by phone, or in person)

  • Complete a client intake/consent form

  • Communicate with us via email, phone, or in person

  • Subscribe to our newsletter or promotions

  • Use our website or social media pages

 

Why we collect your information

We collect and use personal information to:

  • Provide safe and effective massage and wellness services tailored to your needs

  • Keep accurate client records for health and legal purposes

  • Process payments and manage appointments

  • Communicate with you about bookings, updates, and promotions

  • Improve our services and client experience

  • Meet legal and regulatory obligations

 

Disclosure of your information

We respect the confidentiality of your health and personal information. We may disclose it only:

  • To health professionals with your consent (e.g. GP, physiotherapist, chiropractor)

  • To service providers who assist us in running our business (e.g. booking platforms, payment processors)

  • When required by law, regulation, or court order

  • With your express consent in other circumstances

We will never sell your personal information.

 

Storage and security

We take reasonable steps to protect your information against misuse, loss, unauthorised access, or disclosure. Your records may be stored securely in electronic or paper format.

 

Access and correction

You may request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

 

Overseas disclosure

  • We do not disclose personal information outside Australia.

  • We may disclose limited information (e.g. booking or payment details) to service providers located outside Australia.

 

Website, cookies, and marketing

Our website may use cookies or analytics tools to improve your browsing experience.

If you have provided consent, we may use your contact details to send wellness tips, offers, or updates. You can opt out at any time.

 

Complaints

If you believe we have breached your privacy, please contact us. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Contact us

If you have questions about this Privacy Policy or your personal information, please contact:

​

MLD Eltham

Email: hello@mldeltham.au

Phone: 0487657037

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